Customer Commercial Analyst
4 days ago
At Westinghouse Electric Company, we are seeking a highly skilled Customer Commercial Analyst to join our team. As a key member of our organization, you will play a critical role in understanding and communicating customer needs to our business unit and sales teams.
The ideal candidate will have a strong background in sales techniques, product line/marketing, or projects organizations, with a minimum of five years of experience. Previous customer-oriented experience is highly desirable, and knowledge of NSSS systems, business unit products, services, commercial operations, financial planning, and strategic objectives is essential.
Responsibilities will include:
- Understanding and communicating customer needs to business unit and sales teams
- Assuring customer requirements are met and contract value is maximized consistent with Westinghouse strategic and financial objectives
- Acting as a focal point for all communications with customers and leading major business unit marketing activities
- Supporting contract execution, order implementation, and control, and facilitating resolution of problems for specific customers
- Developing and maintaining critical working relationships with internal and external customer personnel up to and including senior manager to director level
- Understanding the customer's organization, objectives, and expectations thoroughly, including utility economics and articulating this internally for offer/proposal development
- Maintaining comprehensive knowledge of Westinghouse products/services and increasing sales by integration of product/service knowledge of capabilities and proactively promoting to resolve customer needs
- Participating in implementation of complex sales strategies, developing specific customer business plans and objectives, and collaborating with customers, sales, and technical team members to provide creative solutions for customers
- Leading problem resolution efforts, often through direct customer contact, scope, warranty, deficiency, suspense, and cost/scheduler conflicts
Westinghouse Electric Company is committed to a diverse workforce and offers competitive benefits to all employees around the globe. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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