Customer Support Specialist

3 weeks ago


Worcester, Massachusetts, United States Manufacturing Company Full time

About Manufacturing Company

Job Description:

We are seeking a detail-oriented Customer Support Specialist to join our team. This role involves handling data entry for order processing, managing high volumes of customer communications, coordinating shipments, and maintaining strong interdepartmental relationships.

  • Perform data entry for order processing with a high degree of accuracy.
  • Manage a high volume of customer inquiries, requests, and concerns.
  • Communicate verbally and in writing with customers about orders, pricing, inventory, and other requests.
  • Coordinate with transportation carriers to ensure timely scheduling for customer shipments.
  • Maintain and update inventory control records to facilitate order processing.

Key Responsibilities:

  • Work collaboratively with various departments and all levels of management.
  • Multitask and manage priorities effectively in a fast-paced environment.

Skills and Qualifications:

  • Prior truck scheduling experience is preferred.
  • Strong data entry skills with attention to accuracy and detail.
  • Excellent verbal and written communication skills, especially over the phone.
  • Proficiency in Microsoft Office and general computer knowledge.
  • Good math skills for handling order processing and inventory tasks.

Salary: $45,000 - $55,000 per year



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