Customer Support Specialist
3 weeks ago
About Manufacturing Company
Job Description:We are seeking a detail-oriented Customer Support Specialist to join our team. This role involves handling data entry for order processing, managing high volumes of customer communications, coordinating shipments, and maintaining strong interdepartmental relationships.
- Perform data entry for order processing with a high degree of accuracy.
- Manage a high volume of customer inquiries, requests, and concerns.
- Communicate verbally and in writing with customers about orders, pricing, inventory, and other requests.
- Coordinate with transportation carriers to ensure timely scheduling for customer shipments.
- Maintain and update inventory control records to facilitate order processing.
Key Responsibilities:
- Work collaboratively with various departments and all levels of management.
- Multitask and manage priorities effectively in a fast-paced environment.
Skills and Qualifications:
- Prior truck scheduling experience is preferred.
- Strong data entry skills with attention to accuracy and detail.
- Excellent verbal and written communication skills, especially over the phone.
- Proficiency in Microsoft Office and general computer knowledge.
- Good math skills for handling order processing and inventory tasks.
Salary: $45,000 - $55,000 per year
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