Store Parts Specialist
1 week ago
About the Role:
A Parts Sales Professional provides exceptional customer service to all customers, ensuring prompt and courteous interactions over the phone, in-store, or in the dealer's shop.
Key Responsibilities:
- Look up parts applications in catalogs or point-of-sale systems with accuracy and efficiency.
- Process orders with a high degree of accuracy, courtesy, and attention to detail.
- Assist and advise customers on product selection, often dealing with technical questions and problems.
- Exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies.
- Serve as a resource for advice to other store personnel.
A Day in the Life:
Implement sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
Maintain customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
Demonstrate a professional attitude, conduct, and appearance.
Maintain point-of-sale computer abilities by learning and applying new systems, practicing asset security/loss prevention controls, and understanding store pricing methods.
Provide sales support functions by processing sales orders, reporting overages/shortages/damaged merchandise, and ensuring store appearance.
Participate in training as needed and required.
Perform all other associated tasks as assigned by management.
Requirements:
- High School Diploma or equivalent required.
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
- Functionally literate and capable of understanding and recognizing part numbers and line codes.
- Excellent communication and organizational skills.
- Enjoy working with people in a fast-paced setting.
- Competitive and able to work calmly under pressure.
- ASE Parts Specialist (automotive) certification preferred.
- Working knowledge of the area the store services and ability to operate a vehicle equipped with a manual transmission.
- Able to work retail hours at any store location as assigned by management.
Preferred Qualifications:
- Capable of operating TAMS point-of-sale system and cataloging.
- Able to use the adding machine and process cash, check, and credit card transactions.
- Visually capable of recognizing and distinguishing letters and numbers.
- Able to work on feet for an entire assigned work shift.
- Capable of lifting and moving parts and boxes of up to 60 pounds.
- Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves with the use of a stool or ladder when necessary.
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids.
About Genuine Parts Company:
Genuine Parts Company is a Fortune 200 company with a stable and supportive culture.
We offer outstanding health benefits and a 401K plan.
Our company culture values hard work and takes care of employees.
We provide opportunities for career growth and development.
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