Service Coordination Specialist

2 weeks ago


Hainesport, New Jersey, United States Recruiting Solutions Full time
Job Description

A reputable, family-operated HVAC and Plumbing service provider is seeking a committed and skilled Dispatcher to enhance our operations. In the role of HVAC/Plumbing Dispatcher, you will be essential in guaranteeing that our clients receive prompt and effective service. Your main duty will be to organize and allocate our HVAC and plumbing technicians to service requests, maximizing both customer satisfaction and the efficiency of our field personnel.

Key Responsibilities:

· Dispatching and Scheduling:

  • Receive and prioritize incoming service requests.
  • Schedule and assign technicians to job locations based on urgency, geographical considerations, and availability.
  • Monitor technician progress and adjust schedules to ensure timely service delivery.

· Customer Service:

  • Confirm appointments and provide timely updates to clients.
  • Address client inquiries and ensure a high level of satisfaction.

· Coordination and Communication:

  • Maintain effective communication with technicians, supplying detailed job information.
  • Collaborate with other departments to ensure technicians have the necessary resources.

· Record Keeping and Reporting:

  • Maintain accurate records of service requests and technician assignments.
  • Generate reports to monitor performance and suggest improvements.

· Problem Solving:

  • Address and resolve challenges that arise during service operations.
  • Work alongside technicians and management to devise solutions for complex issues.

Qualifications / Education:

  • At least 3 years of dispatching experience, ideally in HVAC or plumbing.
  • High school diploma or equivalent; additional technical or vocational training in HVAC/plumbing is advantageous.
  • Demonstrated ability to manage service schedules and coordinate field personnel effectively.
  • Strong organizational and multitasking capabilities.
  • Excellent communication and interpersonal skills.
  • Proficiency with dispatching software and relevant technology.
  • Ability to maintain composure and professionalism in high-pressure situations.
  • Familiarity with HVAC and plumbing systems and terminology is preferred.
  • Knowledge of local areas and route optimization.

Our organization is an equal-opportunity employer with a commitment to a drug and violence-free workplace. Background and reference checks will be conducted. We offer competitive compensation and the opportunity to work with a dedicated team.



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