Payroll Operations Specialist

6 hours ago


Dallas, Texas, United States Dominion Payroll Full time
Payroll Operations Specialist

Dominion Payroll is seeking a highly skilled Payroll Operations Specialist to join our team in Dallas, TX. As a Payroll Operations Specialist, you will be responsible for retrieving payroll information from clients, preparing reports for client review, and processing requests in a timely and accurate manner.

Key Responsibilities:

  • Retrieve payroll information from clients, by phone, email, and other means.
  • Prepare reports for client review and process requests in a timely and accurate manner.
  • Research, analyze, and resolve payroll-related problems or questions directly with clients.
  • Maintain payroll operations by following policies and procedures.
  • Protect payroll operations by keeping information confidential.
  • Contribute to team effort by accomplishing goals and related results to meet daily and weekly deadlines.
  • Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
  • Establish and build healthy working relationships with clients, vendors, and peers.
  • Update all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
  • Required to be phone back up for the tier 2 team when needed.
  • Understand garnishments and able to explain our procedures.
  • Review & resolve any escalations, also inform manager of any escalated issues.
  • Must provide excellent customer service and be able to work well with clients and internal staff.
  • Guide clients in employee lock outs and client user set ups.
  • Update all client bank accounts at client request.
  • Research billing inquiries.
  • Perform additional duties as required, including special projects and audits.
  • Provide training and support for services such as ESS, PTO, and time keeping via Zendesk.
  • Participate in weekly Learning & Development trainings, iSolved release meetings, products solutions, and all applicable company trainings.
  • Accruals and absences regarding set up and troubleshooting.
  • Setting up workflows for clients and testing them to ensure they work.
  • Utilizing the organizational table and miscellaneous fields and updating and setting up.

Requirements:

  • Must be highly proficient and fully functional in all Microsoft Office applications.
  • Ability to work independently, be self-motivated, detail-oriented, and organized.
  • Excellent verbal and written skills.
  • A positive and upbeat attitude.
  • Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy.
  • Preferred knowledge of applicable federal and state wage tax laws and compliance regulations surrounding payroll.
  • Preferred customer service experience.
  • Must have the ability to take initiative and manage multiple detailed tasks in a fast-paced, highly complex, and deadline-oriented service environment.
  • Must be flexible and able to work overtime when necessary.
  • Able to deal with difficult, sensitive, and confidential issues.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Understanding, embrace, and embody DP Core Values.

Company Perks:

  • Freedom to work from home two days a week.
  • Robust 401k match program.
  • Significant paid time off plus company paid holidays.
  • 16 hours of volunteer paid time off.
  • Quarterly community-focused opportunities.
  • Bring your dog to work days.
  • Organized social events focusing on team building.
  • Friday lunch.
  • Close at 4pm on Fridays.
  • Wellness and employee assistance programs.

Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply. We are committed to providing an inclusive and welcoming environment for all members of our community. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions are based on qualifications, merit, and business needs.


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