Customer Service Representative

4 weeks ago


Bluefield, Virginia, United States DISH Full time
Customer Service Representative Role

At DISH, we're reimagining the future of connectivity. As a Customer Service Representative, you'll be part of a team that's based out of our cutting-edge Bluefield facility. You'll have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.

Key Responsibilities

As a Customer Service Representative, you'll be the voice of the company to our customers. You'll resolve customer issues, prevent future problems, and promote our services while listening, connecting, and caring for the customer through voice and chat interactions. You'll maintain strong knowledge of our wireless products, accessories, and pricing plans. Your mission is to be one of the best customer support advocates in the industry.

Key Skills and Requirements

To be successful in this role, you'll need a high school diploma, GED, or equivalent experience. You'll also need an awesome attitude with a customer-first mindset and a desire to work in a collaborative team environment. Ideal candidates will have related customer service experience and/or training, experience in the wireless industry, and familiarity with wireless devices and their functions. You'll also need to be adaptable to different work environments, have high engagement throughout your shift, and be willing to work flexible schedules.

What's in it for you?

As a Customer Service Representative, you'll start at $17.50/hour with a 10% pay increase after 90 days. You'll also have the opportunity to advance your career with defined career ladders and extensive opportunity for upward mobility. We offer a comprehensive benefits package, including medical, dental, vision insurance, paid vacation and sick time, 401(k) investments, and tuition reimbursement. You'll also have access to company-provided equipment and heavily discounted DISH, Sling, and Boost Mobile services.

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