Customer Service Representative
1 month ago
DISH, a leading provider of connectivity solutions, is seeking a skilled Customer Experience Representative to join our team. With over 40 years of experience, we've been reimagining the future of connectivity and delivering innovative solutions to our customers.
As a Customer Experience Representative, you will be the voice of the company, resolving customer issues, preventing future problems, and promoting our services. You will work closely with our on-site team based out of our cutting-edge Bluefield facility.
Job ResponsibilitiesAs a Customer Experience Representative, you will:
- Provide solutions to customers, from simple concerns to escalated and complex situations.
- Support customers between the hours of 6 AM to 10 PM MT.
- Work in a fast-paced environment, taking back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
We offer a competitive starting pay rate of $15.50/hr, with opportunities for advancement and a performance incentive plan. Our benefits package includes medical, dental, and vision insurance, PTO, paid sick time, and 401(k) investments with company-matched funds.
We also offer discounted DISH, Sling, and Boost services, including 330 free channels, including premiums, and $5 monthly Sling Blue and Orange service. Our representatives are built to work hard and rise, with defined career ladders and extensive opportunity for upward mobility.
RequirementsTo be successful in this role, you will need:
- A high school diploma, GED, or equivalent experience.
- Six months of related customer service and troubleshooting experience and/or training.
- An openness to being coachable and a desire to learn new techniques.
- Superb attendance and open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays.
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