Enterprise User Profile Management System Administrator

5 days ago


Alexandria, Virginia, United States Leidos Full time
About the Role

We are seeking a highly skilled System Administrator to support our large enterprise IT contract for the DOD. As a System Administrator, you will play a critical role in ensuring the smooth operation of our user profile management system across multiple geographic locations and networks.

The successful candidate will be responsible for deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. You will also work closely with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

Key Responsibilities
  • Deploy, operate, and maintain the user profile management system
  • Provide support implementation, troubleshooting, and maintenance support
  • Coordinate with customers and stakeholders to collect data, conduct analysis, and develop solutions
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to complex technical issues
  • Mentor junior teammates and supervise others
Requirements
  • Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software
  • Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management
  • Knowledge of IC IT standards and best practices
  • Experience deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
  • Experience with Scripting/Automation using PowerShell or other scripting languages
  • Experience with log reviews, incident analysis, and identification of issue trends
  • Time management skills
  • Strong oral and written communications skills
  • Track record of working effectively within a team
  • Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
Education and Clearance
  • Bachelor's Degree with 4+ years of experience; additional experience may be substituted in lieu of a bachelor's degree
  • Due to the nature of the government contracts we support, US Citizenship is required; TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly
Salary and Benefits

We offer a competitive salary range of $72,150 - $130,425 per year, depending on qualifications and experience. Additionally, Leidos offers a range of benefits, including excellent work-life balance, opportunities for career development and advancement, and a comprehensive benefits package.



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