Collections Specialist I

5 days ago


Frederick, Maryland, United States Frederick County , Inc. Full time
Job Title: Collections Specialist I

Frederick County Government is seeking a highly skilled and detail-oriented Collections Specialist I to join our team. As a key member of the Treasury Department, you will be responsible for a variety of cashiering and administrative duties in support of the County's financial operations.

Job Summary:

The Collections Specialist I will receive and process payments of taxes, water and sewer bills, landfill invoices, permit and development review fees, miscellaneous receipts, and all monies payable to the general fund. You will also assist customers via phone, email, mail, and face-to-face with questions relating to payments made to the County.

Key Responsibilities:
  • Receive and process payments of various types
  • Assist customers with payment-related inquiries
  • Process MVA renewal stickers, sell dog and cat licenses, transit bus tickets, etc.
  • Complete daily tax status reports and post daily receipts into multiple software systems
  • Assist in the transfer of deeds, verifying that all County charges have been paid
  • Complete tax sale redemption and facilitate the tax sale process
  • Receive and distribute daily mail, prepare outgoing mail
  • Assist with daily record-keeping and reconciliation, including the balancing of cash drawers and the daily closeout
Requirements:
  • High school graduation or equivalent
  • Minimum 1 year of cashiering or banking work experience, including handling money and/or processing credit card payments
  • Minimum 1 year of customer service work experience
  • Intermediate skills in Microsoft Office Suite
Preferred Qualifications:
  • Finance-related degree
  • Experience in accounts receivable
  • Experience using the State Department of Assessments and Taxation's online database
  • Experience in real estate, specifically in land records and/or the title industry
Work Environment:

The Collections Specialist I will work in a fast-paced office environment, with frequent interaction with customers and colleagues. The position requires strong communication and organizational skills, as well as the ability to work accurately and efficiently in a team setting.

Benefits:

Frederick County Government offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off. We also offer a range of employee assistance programs, including an Employee Assistance Program and an Employee Wellness Program.



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