Retail Key Holder
2 weeks ago
At Filson, we're committed to providing our customers with exceptional products and services. As a Key Holder, you'll play a critical role in leading our sales team to achieve new heights every day. Your mission will be to motivate, inspire, and develop sales associates to provide a best-in-class customer experience. You'll be responsible for executing operational standards, visual merchandising, and marketing events. Your key responsibilities will include:
* Identifying customer needs and acting as an outfitter, providing exceptional product knowledge
* Supporting the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees
* Observing and providing feedback to support members of staff in a culture of 360-degree communication
* Managing a training plan and in-the-moment coaching to drive key performance indicators
* Supporting marketing events and stories through in-store promotion, client emails, and community outreach
* Preparing reports by collecting, analyzing, and summarizing information
* Ensuring availability of merchandise and services by maintaining inventories
* Ensuring that Filson Standards and Operating Standards are met or exceeded to support brand consistency
* Protecting employees and customers by providing a safe and clean store environment
* Managing customer service and selling to drive a performance culture
* Supporting store operations by enforcing company programs, initiatives, policies, and procedures
To be successful in this role, you'll need:
* Exceptional selling skills, customer service, and clientele
* A minimum of one year in a leadership role
* Experience using data to make informed decisions
* People development and growth experience
* Friendly and outgoing; service mentality
* Strong written and verbal communication skills
* PC-based computer skills; with Word and Excel
* Ability to work weekends, holidays, and evenings
* High school diploma or equivalent
* Must be 18+ years old
As a Key Holder at Filson, you'll enjoy a competitive compensation package, including hourly pay, potential monthly bonus, paid time-off, and benefits such as medical, dental, and vision insurance, 401(k) with company match, employee assistance program, pet insurance, and merchandise discounts. If you're passionate about delivering exceptional customer experiences and leading a high-performing sales team, we encourage you to apply for this exciting opportunity.
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