Receptionist - Hospitality Venue

2 weeks ago


El Paso, Texas, United States Palette Hotels Full time
Job Overview

Position: Receptionist - Hospitality Venue

Role Summary:

We are in search of a welcoming, enthusiastic, and detail-oriented receptionist to enhance our hospitality team. The receptionist serves as the initial point of contact for guests, making it essential to be approachable, knowledgeable, and professional. As the face of our establishment, the receptionist plays a crucial role in shaping guests' first impressions. Patience, exceptional customer service skills, and attentiveness to guest needs are vital for this position. Responsibilities include greeting guests, seating them appropriately, and ensuring the overall quality of service and environment.

Essential Qualifications:

  • High school diploma or equivalent; relevant experience is a plus
  • Must be legally permitted to serve alcoholic beverages
  • Availability to work evenings and weekends
  • Physical capability to clean surfaces, lift items weighing 25 pounds or more, and operate cleaning equipment
  • Able to stand and move throughout the shift; capable of bending and kneeling as required
  • Successful completion of a background check
  • Basic mathematical skills
  • Personable and courteous demeanor towards all guests
  • Ability to work collaboratively within a team and independently
  • Willingness to learn and develop within the hospitality sector

Key Responsibilities:

  • Welcome guests, confirm reservations, and manage the occupancy chart
  • Respond to phone inquiries regarding reservations, availability, and services
  • Maintain the waiting list and monitor table availability
  • Assign tables based on guest party size and staff availability
  • Provide accurate wait time estimates to guests
  • Notify guests when their table is ready
  • Accompany guests to their tables and present menus
  • Address guest inquiries about menu options and make recommendations
  • Take drink orders from guests
  • Prepare tables for incoming guests by cleaning and removing debris
  • Assist wait staff with side duties and opening/closing tasks
  • Handle phone orders and prepare take-out requests

At Palette Hotels, we are committed to fostering meaningful careers in hospitality for our associates. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, career advancement within the organization, and a supportive team-oriented culture where individuals are valued.

Palette Hotels is an equal opportunity employer, adhering to policies that prohibit discrimination based on any protected classification under applicable laws. We maintain a drug-free workplace, where the use or influence of illegal substances or alcohol during work hours is not tolerated.



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