Receptionist I

Job Description:
Receptionist I
Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the Health and Specialty Care System (HSCS) may be just the place for you The HSCS is comprised of nine psychiatric hospitals located throughout the state, and one youth residential psychiatric center in Waco. The HSCS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. The hospitals provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan.

The Receptionist reports to the Director of Support Services. The Receptionist position is a full-time position, scheduled to work rotating schedule on the weekends also. The receptionist responds to all calls coming into the switchboard console and assists visitors to the hospital. He/she is usually the first employee to meet and greet clients or visitors to the hospital. The receptionist will monitor the fire panels and announce emergency codes over the PA system. He/she will be under the direct supervision of the Director of Support Services with limited latitude for the use of initiative and independent judgment. Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Responds to call coming into the switchboard console in order to assist the hospital customers in a professional and timely manner.

Monitors Fire Alarm panels and makes announcements, as necessary to ensure the safety of patients, employees and visitors.

Assists visitors, patients and family members and directs them to appropriate locations to ensure confidentiality and safety of patients is maintained.

Attends and participates in all mandatory training in order to meet agency and hospital requirements, maintain job competencies and develop professionally

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Knowledge Skills Abilities:
Knowledge of administrative, clerical, and data entry procedures and systems.

Skilled in the use of a telephone switchboard.

Ability to transfer incoming calls to appropriate personnel, to greet and direct visitors.

Ability to communicate effectively.

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