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Short-Term Intake Support Associate
2 months ago
Position Overview:
We are seeking a dedicated Temporary Intake Specialist to join our team at Dahl Consulting. This role is essential in ensuring that our clients receive the highest level of service and support.
Key Responsibilities:
- Engage with clients and potential clients through various communication channels to assess their needs and direct them to the appropriate resources.
- Welcome clients and visitors with a warm and professional demeanor.
- Maintain a positive and helpful attitude to guarantee customer satisfaction.
- Ensure that all signage is current and clearly displayed for office hours and special events.
- Keep the reception area tidy and organized.
- Document any maintenance requests and track service completion.
- Manage incoming and outgoing mail in accordance with office procedures.
- Accurately record client interactions and maintain detailed notes.
- Coordinate appointment scheduling for clients.
- Update client records with information regarding returned or undeliverable correspondence.
- Uphold confidentiality and manage access to sensitive client information.
Qualifications:
- Preferred: Associate's degree or a relevant combination of education and experience.
- Strong verbal and written communication abilities.
- Exceptional customer service skills, including active listening and telephone etiquette.
- Effective problem-solving and time management capabilities.
- Proficiency in Microsoft Office Suite.
This temporary position offers a competitive hourly wage and the opportunity to work in a dynamic environment.