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Short-Term Intake Support Associate

2 months ago


Saint Cloud, Minnesota, United States Dahl Consulting Full time

Position Overview:

We are seeking a dedicated Temporary Intake Specialist to join our team at Dahl Consulting. This role is essential in ensuring that our clients receive the highest level of service and support.

Key Responsibilities:

  • Engage with clients and potential clients through various communication channels to assess their needs and direct them to the appropriate resources.
  • Welcome clients and visitors with a warm and professional demeanor.
  • Maintain a positive and helpful attitude to guarantee customer satisfaction.
  • Ensure that all signage is current and clearly displayed for office hours and special events.
  • Keep the reception area tidy and organized.
  • Document any maintenance requests and track service completion.
  • Manage incoming and outgoing mail in accordance with office procedures.
  • Accurately record client interactions and maintain detailed notes.
  • Coordinate appointment scheduling for clients.
  • Update client records with information regarding returned or undeliverable correspondence.
  • Uphold confidentiality and manage access to sensitive client information.

Qualifications:

  • Preferred: Associate's degree or a relevant combination of education and experience.
  • Strong verbal and written communication abilities.
  • Exceptional customer service skills, including active listening and telephone etiquette.
  • Effective problem-solving and time management capabilities.
  • Proficiency in Microsoft Office Suite.

This temporary position offers a competitive hourly wage and the opportunity to work in a dynamic environment.