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General Manager Assistant
2 months ago
The Duck Inn is in search of a dedicated leader with prior management experience, particularly in beverage operations, who possesses a keen eye for detail and a genuine passion for hospitality. Our ideal candidate is a service-oriented manager with a solid understanding of wines, cocktails, and culinary offerings. We seek an ambitious and driven individual who is eager to grow into a more significant role in the future.
About The Duck Inn: This establishment is a Neighborhood Gastro-Tavern & Dining Room located in a historic pre-prohibition tavern. It features Michelin Rated Partner/Chef Kevin Hickey's signature New American cuisine, complemented by an extensive beverage program curated by Beverage Director/Partner Brandon Phillips, which includes craft beers, innovative wine service, and modern cocktails.
Awards and Recognition: The Duck Inn has received numerous accolades, including being a James Beard Award "Outstanding Restaurant" Semi-Finalist, Michelin Bib Gourmand, and the Jean Banchet Award for "Best Neighborhood Restaurant".
Key Responsibilities:
- Maintain a positive, courteous demeanor and uphold a professional appearance.
- Encourage teamwork and foster a positive work environment among staff.
- Be actively present on the floor during service to ensure quality.
- Prioritize guest hospitality by personally greeting patrons and checking in on their experience.
- Set a strong example for the team by demonstrating effective teamwork and composure under pressure.
- Establish clear expectations for staff, implementing policies and service standards.
- Possess a comprehensive understanding of all front-of-house roles and responsibilities, stepping in to assist as necessary.
- Exhibit high-level attention to detail in all tasks.
- Stay informed about all food and beverage offerings and train staff accordingly.
- Update training materials and guides for front-of-house staff as needed.
- Host and participate in food, beverage, and service training sessions.
- Supervise staff during service to ensure quality, guest satisfaction, and cleanliness.
- Perform opening and closing duties as required.
- Collaborate with management and culinary teams on administrative tasks.
- Address guest concerns in a friendly manner, ensuring follow-up as necessary.
- Develop efficient service systems for staff to enhance guest experiences.
- Assist in the recruitment and hiring of new front-of-house personnel.
- Support management in managing costs, driving sales, and achieving financial objectives.
- Work closely with the Beverage Director and Head Bartender to maintain the beverage program.
- Oversee all aspects of bar operations, including inventory management and customer service.
- Conduct monthly inventories of beverage and bar supplies.
- Resolve customer issues and respond to inquiries effectively.
- Gain proficiency in third-party programs for daily operations and events.
- Assist in organizing and executing special events.
- Ensure the restaurant remains clean and organized at all times.
- Create weekly front-of-house schedules at least two weeks in advance, managing time-off requests to maintain a full team.
