Plant Support Specialist
2 days ago
We are seeking a highly skilled Plant Support Engineer to provide on-going support to our automotive customers in Springfield, TN. The successful candidate will be responsible for providing production support, optimizations, commissioning, troubleshooting, and repair activities as needed for on-site and/or phone support of all their robotic needs.
Key Responsibilities- Provide high-level plant support knowledge, including software, PLCs, KUKA options, and support process improvements/optimizations.
- Enhance production-related plant processes via KUKA products and become experienced in customer-specific applications and tech packages.
- Lead by example and aid in bringing new KUKA Robotics service team members up to speed about plant support and related requirements.
- Support customers and internal personnel with the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
- Complete all paperwork, including timesheets, expense reports, project proposals, etc., in a timely and accurate manner.
- Maintain and improve skills and product/application knowledge in conjunction with the Service Manager and/or related supervisor(s).
- Identify training needs and keep abreast of competition benchmarks and technology changes.
- Provide on-the-job training, coaching, and mentoring of Customer Service team members.
- Bachelor's degree (B.S.E.E./B.S.C/B.S.M.E.) from an accredited four-year college or university plus five years of related experience, or equivalent combination of education and related experience.
- Ability to lead small groups, read and interpret mechanical, electrical, electronic, etc. prints, and other related technical documentation.
- Strong software background, capable of diagnosing software issues, and knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
This position is located at the customer site in a typical manufacturing environment. The incumbent is expected to be cognizant of and follow all customer-specific safety requirements, including the use of personal protective equipment and hearing protection.
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
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Plant Support Specialist
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