Technical Education Coordinator

2 weeks ago


Philadelphia, Pennsylvania, United States MAT Holdings, Inc Full time
Job Description

Company Overview
Welcome to MAT Holdings, Inc., a dynamic manufacturer and distributor that utilizes a broad network of global and domestic resources to provide exceptional quality and value to our clients. Our products are widely available in home improvement centers, major retailers, hardware outlets, and automotive parts suppliers. They are also integral to the vehicles you drive, the trailers you tow, and the heavy-duty machinery that operates around you.

Position Summary
This role is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRI holds a prominent position in the aftermarket braking sector, offering a comprehensive range of brake rotors, drums, and friction components. The individual in this position will be responsible for training customers on automotive brake pads, focusing on the northeast territory.

Key Responsibilities

  • Facilitate technical training sessions at customer regional and national sales events, as well as at trade shows.
  • Accompany customer commercial sales managers on ride-alongs to promote and educate their clientele on brake pads.
  • Deliver technical presentations on brake pads to diverse audiences, ensuring clarity and engagement for both technical and non-technical participants.
  • Address and resolve customer issues related to brake pad fit and function during site visits.
  • Develop familiarity with customer sales programs and promotional activities.
  • Build and maintain strong relationships with customers.
  • Engage in extensive travel (up to 75%) across various locations.
  • Plan and coordinate all training sessions in collaboration with the customer training manager.
  • Participate in annual internal training with corporate, R&D, and manufacturing teams.
  • Provide timely weekly reports on customer interactions and participate in regular team conference calls.

Qualifications

  • Exceptional written and verbal communication skills, with the ability to present information in a structured manner.
  • Strong presentation skills, capable of engaging audiences and enhancing their understanding of our products.
  • Knowledge of original equipment or aftermarket brake systems and components.
  • Familiarity with vehicle maintenance and diagnostics.
  • Outstanding communication and conflict resolution abilities at both individual and group levels.
  • Commitment to fulfilling obligations, with strong follow-up skills and consistency in actions.
  • Proven negotiation skills, with the ability to make informed decisions promptly.
  • Capacity to influence others and navigate conflicts to achieve positive outcomes.
  • Highly organized and results-oriented, thriving in a fast-paced environment.
  • Professional demeanor with a strong focus on customer satisfaction and quality.
  • Experience in instructional training, whether in a classroom or on-the-job setting, is preferred.

Education and Experience

  • Bachelor's degree in Business, Science, or a related field, or equivalent experience.
  • A minimum of 5 years of relevant experience in service departments, dealerships, or vehicle maintenance.
  • Automotive technical experience in brake systems or repair; state or ASE/Master certifications are advantageous.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Fluency in Spanish is a plus.

Additional Information
All information will be kept confidential in accordance with EEO guidelines.



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