Animal Care Liaison
4 weeks ago
We are seeking an experienced Client Service Representative to join our General Practice team at VCA Animal Hospitals.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
Key Responsibilities- Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, including coordinating surgical discharges and follow-ups.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
- Manage medical records, charts, reports, and correspondence.
- Ensure the hospital is neat and clean at all times.
We offer competitive compensation, a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
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