Service Provider Manager

4 days ago

Seattle, Washington, United States Expeditors Full time
Job Description

We are seeking a highly skilled Service Provider Manager to join our team at Expeditors. As a key member of our district activities team, you will be responsible for qualifying, engaging, developing, maintaining, and measuring Expeditors' district activities with service providers.

Key Responsibilities
  • Ensure and assist supervisors and key staff with goal setting and monitoring
  • Plan for and hold effective meetings with the relevant audience
  • Train branch management on service provider related systems and data management
  • Coach for development within and outside own field of expertise
  • Collaborate with and assist Products & Services to identify the need for a new service provider and outline service expectations, coordinate the completion of risk assessment and facilitate the RFQ process to select the better provider
  • Ensure branch is using approved providers who at a minimum, meet our compliance and operational requirements. Properly establish the service provider profiles in the system, baseline KPIs, support with the mapping of processes and communicate status to respective users
  • Monitor service provider compliance and performance with standards, participate in risk assessments and conduct business reviews, as needed, develop a plan to improve all areas of execution, promote and monitor the application of good environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship
  • Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch (i.e., cost savings, standards improvement) and actively participate in the preparation of service provider appreciation events and activities
  • Work closely with the Regional Service Provider Manager to learn about program updates and communicate the same to branch personnel
  • Work closely with District Manager and branch personnel to establish service expectations and measurements for new and existing service providers
  • Consistently review and report on branch and service provider performance program standards and expectations
  • Ensure the service provider has a proactive focus on innovation and continued improvement
Requirements
  • Expeditors company policies and procedures knowledge
  • Strong market and competition knowledge
  • Knowledge of required Expeditors operating systems as well as excel, visio, process mapping, access
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Good Microsoft Office skills (Excel, Word etc.)
  • Ability to create/write and articulate business plans
  • Demonstrated customer service skills and proven interpersonal skills
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • High school degree or equivalent business qualifications
  • Minimum four years Expeditors/industry experience
What We Offer
  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

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