Service Provider Manager
5 days ago
At Expeditors, we're not just in the shipping business - we're in the information business. Our global supply chain management expertise is built on professionalism, leadership, and a friendly environment that fosters innovation and customer service.
Key Responsibilities- Qualify, engage, develop, maintain, and measure district activities with service providers to achieve optimum value and provide exceptional customer service.
- Manage all aspects of Expeditors' relationship with district service providers to ensure compliance and operational requirements are met.
- Collaborate with Products & Services to identify new service provider needs and outline service expectations, coordinate risk assessments, and facilitate the RFQ process to select the best provider.
- Monitor service provider compliance and performance with standards, participate in risk assessments, and conduct business reviews as needed.
- Drive continuous improvements and promote good environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship.
- Work closely with the Regional Service Provider Manager to learn about program updates and communicate them to branch personnel.
- Establish service expectations and measurements for new and existing service providers with the District Manager and branch personnel.
- Consistently review and report on branch and service provider performance program standards and expectations.
- Expeditors company policies and procedures knowledge.
- Strong market and competition knowledge.
- Knowledge of required Expeditors operating systems, Excel, Visio, process mapping, and Access.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word, etc.).
- Ability to create/write and articulate business plans.
- Demonstrated customer service skills and proven interpersonal skills.
- Self-reflecting and open to feedback.
- Initiative and ability to work in autonomy.
- Role model of integrity and pride for all employees.
- High school degree or equivalent business qualifications.
- Minimum four years Expeditors/industry experience.
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