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Exam Administration Coordinator

2 months ago

Cheyenne Wyoming, United States Laramie County Community College Full time
Job Summary

The Exam Lab Proctor position is a part-time, non-benefited role that administers testing within the Laramie County Community College Exam Lab and Pearson Testing Center. This position coordinates test delivery at the main campus and outreach sites while enforcing test security and application requirements per the test and college procedures.

Key Responsibilities
  • Administer computer-based and paper-based academic exams, including accommodated testing, distance learning testing, and makeup testing, for Laramie County Community College and/or other institutions.
  • Provide testing services in an approved, secure environment. Protect integrity and maintain accurate records of all tests administered through the Exam Lab.
  • Maintain confidentiality and security of all testing materials, test logs, and other test documents.
  • Facilitate Pearson VUE and other national certifying entities' testing, including but not limited to: Pearson VUE, TEAS, PN Predictor, DSST, CLEP, DSS; maintain contact with testing vendors and specific testing programs to stay updated on all policy and procedure changes.
  • Follow all procedures and protocols on exam handling, monitoring, incident reporting, and exam delivery as provided by the Director of the Learning Commons and testing certification agencies.
  • Monitor testers with vigilance to prevent and identify any academic or testing dishonesty, cheating, or violation of testing procedures; professionally respond to such actions per applicable policies.
  • Enforce all test security requirements through identity verification, identity and exam protection, and Exam Lab security and academic honesty procedures.
  • Maintain a friendly, supportive, safe, and professional testing environment for candidates; greet and assist visitors; respond to inquiries in a timely manner.
  • Answer candidates' questions, as allowed, and resolve issues during tests.
  • Communicate Exam Lab regulations to candidates and instructors; communicate all instances of academic dishonesty, technical issues, and student/faculty concerns to proper testing authorities, instructors, and the Director of the Learning Commons; handle instances of academic dishonesty per the Exam Lab procedures.
  • As required, enter testing scores into applicable software and/or reporting functions.
  • Work closely with the Office of Disability Support Services to ensure that the appropriate testing accommodation(s) for all students with identified need are fulfilled.
  • Administer, as directed by the Director of the Learning Commons, the required systems to deliver College and Third Party exams.
Exam Center Operational Functions
  • Assist with day-to-day operations of the Exam Lab; help develop, plan and distribute monthly Exam Lab schedule approved by supervisor.
  • Ensure proper delivery of exams and testing materials to respective instructors, institutions, and testing agencies.
  • Provide excellent customer service to students and visitors. Refer students who need advising, orientation, or other support services to appropriate offices.
  • Help prepare regular reports, including monthly, semester, and annual reports, on Exam Lab usage and other requested information.
  • Perform daily opening and closing procedures as provided by the Director of the Learning Commons, including scheduling, room setup, cleaning, and assessment procedures.
  • Assist with training for part-time and relief proctors in Exam Lab policies, processes, procedures, and office setup to better facilitate smooth transition of services between proctors and coverage periods.
  • Maintain accurate and detailed accounting of payments and deposits; process payments with Laramie County Community College accounting, online, or through approved methods.
  • Maintain accurate and organized hard copy and electronic files of exams, student records and usage, and other Exam Lab materials; withstand prolonged periods of sitting.
  • Assist with the design and distribution of marketing and informational materials, including flyers, handouts, and door signs.
  • Ensure assessment materials, pens, and other testing materials are in stock and available at all times; place material orders as necessary.
  • Work with other proctors on short- and long-term Exam Lab projects and training.
  • Continue professional development through college coursework, research, and participation in local, regional, and/or national organizations on testing, student success, students with disabilities, and other applicable topics under student support services.
  • Ensure the Exam Lab functions properly, equipment is operational, and materials are secure (testing materials, headphones, computer programs, etc. are on hand and working).
  • Multi-task and maintain professionalism during high volume testing.
  • Participate in the assessment of Exam Lab procedures to improve quality of service.
  • Operate office equipment (PC, scanner, facsimile, photocopier, and telephone) as necessary to perform duties and follow office protocols.