Support Services Assistant
4 days ago
We are seeking a highly motivated and detail-oriented Support Services Assistant to join our team at the Gateway Rehabilitation Center. This role will provide critical support to our outpatient programming.
The ideal candidate will possess strong communication and organizational skills, with solid computer proficiency and experience. A high school diploma or GED is required, while a post-secondary education in business or a related field is preferred.
Key Responsibilities:
- Process patient evaluations, admissions, and discharges in Electronic Health Records.
- Assist in scheduling individuals for services with Electronic Health Records.
- Greet visitors and patients, notify staff of arrivals, and direct calls accordingly.
- Complete word processing, data entry, and filing duties as needed.
- Train new administrative staff on office procedures and electronic medical record use.
- Monitor patient liability and payment rates, reminding patients and referring nonpaying patients to site management.
- Coordinate and process patient drug screening.
- Answer multi-line phones professionally and direct calls accurately.
- Provide basic information to visitors regarding services and programming.
- Audit patient charts, including admissions and discharges.
- Support operations of doctor/nurse days, including scheduling appointments and authorizing medication.
- Order supplies needed for office operations.
- Maintain neat and organized appearance of the lobby and front desk area.
- Support site medical records, maintaining patient records and finalizing them after discharge.
Requirements:
- High School diploma or GED.
- Post-high school education in business or a related field (preferred).
- Pass PA Criminal Background Check.
- Obtain Child Abuse and FBI Fingerprinting Clearances.
- Pass drug screen.
- TB Test.
- First Aid Certification.
Work Environment:
- Gateway Rehabilitation Center.
- Office-based setting.
Estimated Salary: $50,000 - $65,000 per annum.
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