Retail Service Coordinator
2 months ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at National Vision. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service while ensuring a smooth and efficient flow of customers through our store.
Key Responsibilities:
- Provide top-notch customer service to all customers, ensuring their needs are met and exceeded.
- Ensure compliance with all safety protocols and procedures.
- Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
- Process and understand customer transactions, including sales and returns.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong problem-solving and conflict resolution skills.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to work a flexible schedule, including weekends and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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