Service Coordinator

18 hours ago

Baltimore, Maryland, United States Civic Works Full time
Job Title: Service Coordinator

Civic Works Inc. is seeking a highly motivated and experienced Service Coordinator to join our team. The successful candidate will be responsible for providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI).

Key Responsibilities:
  • Collaborate with members, the Co-op council, and other committees to enhance the ability for members to stay living independently in the co-op.
  • Conduct psychosocial assessments for residents on a voluntary basis who may be at-risk or frail.
  • Help transition applicants for residency by determining their current and potential needs.
  • Coordinate and/or provide general case management and referral services.
  • Maintain accurate, complete, and updated files on members, programs, and activities through an online case management program.
  • Participate in regular meetings with the Co-op team and the Civic Works service coordinator team and provide appropriate status reports.
  • Establish relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail.
  • Assure that all service providers are "vetted" based on established criteria prior to making referrals.
  • Assist members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community.
  • Continuously improve the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes.
  • Act as a liaison between community agencies, service providers, and resident members.
  • Plan and implement dynamic educational and group programs.
Qualifications:
  • Associate degree or higher in social work, psychology, gerontology, counseling, or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience.
  • Must have knowledge of senior community and area resources.
  • Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program.
  • Good oral, written, and computer skills required. Must be able to accurately record and maintain resident information and documentation.
  • Must be proficient in Microsoft Office products including Word, Excel, and Publisher.
  • Ability to work independently.

Civic Works is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to advancing racial equity across systems related to job access, job quality, and the environment.

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