Community Outreach Coordinator
3 weeks ago
NYC Health + Hospitals seeks highly motivated individuals to fill the role of Community Outreach Coordinator (Pediatrics) in our Public Health Corps. As a key member of our interdisciplinary team, you will work directly with patients, their families, and caregivers to provide patient-centered, community health services in collaboration with our primary care and specialty care clinics.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest public healthcare system in the United States, providing essential outpatient, inpatient, and home-based services to over one million New Yorkers every year. Our diverse workforce is dedicated to empowering New Yorkers to live the healthiest life possible without exception.
Job Summary
The Community Outreach Coordinator (Pediatrics) will work under the direction of a Community Health Worker Supervisor to engage with patients and provide resources and assistance needed to address issues preventing them from staying healthy. You will facilitate connections to primary and specialty care clinics, community, and parenting services, mental health support, and pre-natal care, and help patients find affordable healthy food options.
Key Responsibilities
- Participate in ongoing education and specialized training to learn and maintain CHW skills, as well as public health emergency response skills, relevant for the Public Health Corps
- Engage and recruit eligible patients and conduct clinical or community-based assessments and interviews to identify their health goals and needs
- Assess and address health, social, and service-related needs of assigned/identified patients and create individualized, patient-centered, goal-directed care plans for each patient
- Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community support systems
- Help patients connect to a primary care provider, specialty care providers, community services, and/or mental health services, attend medical appointments, and fill prescriptions
- Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their care team to help coordinate care
- Assess ability of patients to manage their chronic disease(s) and work with care team to connect them to appropriate education and monitoring programs
- Assist patients with social needs such as food insecurity, housing issues, legal needs, insurance or other healthcare coverage, or transportation and provide referrals and follow-ups, as needed (for example, helping patients fill out benefit applications or escorting them to community organizations to obtain needed services)
- Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to NYC H+H to inform quality improvement efforts
- Collect and track data to support achievement of patient-centered care plan using assessment tools, surveys, and logs, as appropriate
- Document each patient encounter in the electronic medical record (Epic) and use other electronic systems (e.g., NowPow) in accordance with established policies and procedures
- Attend regular team meetings to discuss patient progress and update care plans; communicate with patients' primary care providers
- Conduct home and community-based visits to assess patient needs specific to the home environment
- Serve as a liaison between the community and the health system by communicating patient experience to the CHW Supervisor and Program team
- Report regularly to CHW Supervisor for support and feedback; participate in program improvement efforts
- Perform other, related CHW program tasks, as needed, and perform duties in response to public health emergencies, when necessary
Requirements
NYC Health + Hospitals offers a competitive benefits package, including comprehensive health benefits, retirement savings and pension plans, loan forgiveness programs, paid holidays, college tuition discounts, and multiple employee discount programs. We are an equal opportunity employer and welcome applicants from diverse backgrounds.
How to Apply
To apply, please submit your resume and cover letter to our online application system. We look forward to hearing from you.
Estimated Salary Range
$65,000 - $85,000 per year, depending on experience.
Location
NYC Health + Hospitals is a large public healthcare system with locations across the five boroughs of New York City.
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