Key Account Quality Manager

2 weeks ago


Memphis, Tennessee, United States DSJ Global Full time

Job Description

DSJ Global is seeking a Supplier Quality Engineer to manage and improve the quality of components and OEM finished goods provided by suppliers. The ideal candidate will possess a proactive approach, be able to make an immediate impact through advanced quality management techniques, and demonstrate strong supplier relationship-building skills. A background in supplier quality engineering, particularly in the commercial or residential appliance manufacturing sector, is highly desirable.

Key Responsibilities

  • Lead root cause analysis and develop corrective action plans for supplier-related issues involving components and finished products.
  • Collaborate with manufacturing, engineering, and suppliers to implement corrective actions.
  • Oversee the Production Part Approval Process (PPAP) to ensure all supplier submissions meet engineering standards.
  • Ensure the smooth introduction of new supplier parts, products, and processes while addressing potential risks.
  • Serve as the primary contact for end-of-line, receiving inspection, and field issues, coordinating failure analysis and corrective actions with suppliers.
  • Provide regular updates on supplier quality concerns and ongoing improvement efforts.
  • Establish and monitor supplier performance metrics for quality and delivery.
  • Conduct on-site process and quality assessments to verify supplier capabilities align with expectations.
  • Work with cross-functional teams to drive continuous improvement initiatives aimed at enhancing supplier component reliability and field performance.

Requirements

  • A technical degree in Mechanical, Electrical, Industrial Engineering, or a related field.
  • Proven experience with continuous improvement and quality management tools such as 8D, PFMEA, Control Plans, APQP, PPAP, and sampling plans.
  • Knowledge of lean manufacturing and defect-free methodologies.
  • Strong understanding of probability and statistical methods for quality assurance.
  • ASQ certifications (Certified Quality Engineer or Auditor) are a plus.
  • Solid understanding of ISO / TS quality system standards.
  • Familiarity with commercial or residential appliance manufacturing is preferred.
  • Willingness to travel domestically and internationally as needed.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills, with the ability to work well with cross-functional teams and external suppliers.
  • Ability to manage multiple tasks and adapt to a fast-paced environment.

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