Patient Services Coordinator
2 days ago
We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at Emory Healthcare. This role is a critical component of ensuring patients have a smooth and positive experience with our organization.
The Patient Services Coordinator will serve as the first point of contact for patients upon arrival to Emory facilities for clinical appointments. Key responsibilities will include providing excellent customer service, communicating with patients, families, and staff to troubleshoot and meet patient needs, and following approved standard operating procedures to complete technical and administrative functions.
This is an ideal opportunity for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking, and problem-solving skills, as well as strong interpersonal and communication skills.
Key Responsibilities:
- Provide exceptional customer service to patients and families
- Communicate effectively with patients, families, and staff to troubleshoot and meet patient needs
- Follow approved standard operating procedures to complete technical and administrative functions
- Work collaboratively with clinical and non-clinical staff to ensure a smooth and positive patient experience
Requirements:
- High school diploma/GED preferred and twelve (12) months of experience in Healthcare or customer service industry OR currently enrolled in an accredited bachelor's degree program
What We Offer:
- A supportive and inclusive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
Emory Healthcare is an Equal Opportunity Employer.
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