Patient Account Coordinator/MRI Scheduler

1 day ago

Cumming, Georgia, United States FFAM360 Full time

We are seeking a dedicated individual to join our team as a Patient Account Coordinator/MRI Scheduler. This is a temp-to-hire position offering the chance to grow within our organization. We are willing to train candidates without a medical background, provided they possess excellent customer service skills.

Key Responsibilities:
  • Receive Point of Service payment from patients checking out.
  • Responsible for accurate and timely charge capture for clinic-based services.
  • Ensure that Work Status Forms are faxed to insurer, employer, and other interested parties within hours of patient's appointment.
  • Contact patients regarding outstanding balances.
  • Establish and maintain payment plans to help patients manage payment of bills.
  • Notify patients with balance for upcoming appointments.
  • Assist with check-in of patients as needed.
  • Monitor and report missing slips to providers and/or the clinical team as assigned.
  • Process patient refunds as assigned.
  • Collect on delinquent accounts and past due self-pay balances.
  • Process payments to patient accounts.
  • Schedule the appropriate follow-up for Doctor, MRI, and Physical Therapy.
  • Respond to patient billing and statement inquiries via email/telephone/patient portal.
  • Prepare and submit daily productive reports as required.
Requirements:
  • Two years of healthcare or customer service experience required.
  • Associate degree in Finance, Accounting, Healthcare Administration, Business or related area or equivalent education, training and/or experience required.
  • Knowledge of ICD-, CPT, HCPCS, and the use of modifiers preferred.
  • Familiarity with CMS /UB claim forms.
  • Knowledge of physician billing and/or collections.

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