Account Coordinator

4 days ago


GondrecourtleChâteau, Grand Est, United States Bell International Laboratories Full time
{"title": "Account Coordinator", "description": "Job Summary

Bell International Laboratories is seeking a highly motivated and organized Account Coordinator to support our sales team in delivering exceptional customer service and driving sales order processes. The ideal candidate will have a strong background in project management, customer service, and data analysis.

Key Responsibilities
  • Manage internal customer profiles, including contacts, active SKUs, and quotes.
  • Collaborate with scheduling and purchasing teams to ensure orders meet deadlines.
  • Effectively communicate with internal personnel regarding revisions, such as Bill of Materials (BOM), F&A (Fill and Assembly), and artwork updates.
  • Manage customer inventory reports.
Customer Service
  • Establish and maintain relationships with stakeholders and customers.
  • Lead customer operations or open order report (OOR) calls and communications.
  • Schedule and host customer on-site visits.
  • Maintain a high level of personalized customer service while setting customer/client expectations.
  • Responsibility for answering customer queries and complaints and dealing with them effectively.
Data Analysis and Process Improvement
  • Assess and improve the sales order and customer service processes.
  • Analyze and report on sales order trends and utilize the information appropriately.
  • Assess and improve the sales order and customer service daily and monthly reporting.
  • Produce action plans and suggestions on the back of all data analysis and push them through the business.
Requirements
  • High drive/motivation with the ability to adapt to changing requirements.
  • Excellent written, verbal, and interpersonal communication skills.
  • Exceptional and professional customer service skills with a strong sense of ownership.
  • Strong experience analyzing sales data and problem-solving skills.
  • Prioritize multiple responsibilities and manage deadlines accordingly.
  • Team player, but can excel independently in a fast-paced environment.
  • Acute attention to detail and high level of organization and accuracy.
  • Ability to work under pressure with no supervision to meet tight deadlines.
  • Effectively communicate with customers, clients, and all members of the organization.
  • People management skills (evidence of supporting people in a sales environment).
  • Adapt quickly to changing policies and procedures.
  • Proficient with Microsoft Office, specifically Excel.
Education and Experience
  • Bachelor's Degree in Project Management, Business Administration, or Communications.
  • 3 years of experience in Sales/Customer Service environment.
EEO Statement

Bell International Laboratories provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

"}

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