IT Network Asset Manager

23 hours ago

San Francisco, California, United States University of California Full time
Job Summary

The IT Network Asset Manager will be responsible for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF.

This role will involve coordinating with customers and lead technicians to ensure successful execution or response to customer follow-up, ensuring compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders.

The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management.

This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans and strategies while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners.

The IT Network Asset Manager will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the UCSF's academic mission.

This team member will advance the UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders.

This role will execute the University's vision while modeling UCSF's culture and values.

Key Responsibilities
  • Manage network refresh and field services projects
  • Coordinate with customers and lead technicians
  • Ensure compliance with service level agreements (SLAs)
  • Maintain strong relationships with internal and external stakeholders
  • Ensure prompt and efficient resolution of technical issues
  • Manage budget projections and asset life cycle management
  • Partner with Network Leadership and Network Architects
  • Foster a collaborative culture
  • Improve audits and maintain service quality
  • Foster positive relationships with stakeholders and partners
Requirements
  • Bachelor's Degree in Computer Science, Engineering, or related field
  • 5-7 years of experience in network services, field services, or information technology
  • Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of network systems
  • Robust knowledge of asset management software or systems
  • Extensive knowledge of local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence
  • Ability to create, implement, and update comprehensive inspection processes and checklists
  • Strong coordination and leadership skills
  • Ability to assign tasks, coordinate schedules, and optimize resource allocation
  • Demonstrated experience in monitoring and managing service level agreements (SLAs)
  • Proven ability to maintain high customer satisfaction
  • Excellent customer service and interpersonal skills
  • Advanced analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers
  • Advanced organizational skills
  • Experience working in a project-based environment
  • Strong demonstrated problem-solving skills
  • Experience participating in activities to advance an inclusive environment
  • Thinks creatively and proposes innovative ideas

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