Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First Insurance Group. As a key member of our team, you will be responsible for providing exceptional customer service support to our clients, working closely with our Benefits Consultants, Benefits Account Executives, and Benefit Account Managers to retain and expand customer relationships.
Key Responsibilities- Answer and direct incoming agency calls as needed.
- Maintain knowledge of client-specific plans to field employee and client benefit-related questions.
- Investigate client claims issues, including diagnosis, procedures, proper coding, and proper billing.
- Communicate resolution procedures and timelines to clients.
- Contact healthcare providers as needed to obtain medical records for claim resolution.
- Assist clients with provider searches, appeals of denied services, explanation of benefits, and EOBs.
- Assist clients with prescription benefit issues, overrides, prior authorizations, and alternative medications.
- Communicate with carriers regarding claim issues, prior authorization reviews, and plan benefits inquiries.
- Log claim issues, service issues, notes, and phone calls in Epic.
- Process online and paper eligibility for all applicable clients in a prompt and accurate manner.
- Provide onsite and phone FormFire assistance.
- Communicate eligibility to carriers via online enrollment systems, via fax, email, or phone.
- Participate in client employee meetings, answer questions, and assist as needed.
- Assist in the preparation of presentations, reports, and special projects as needed.
- Maintain current client and carrier contacts listings in conjunction with the Benefits Account Executives and Benefits Account Managers.
- Assist Benefits Account Executives and Benefits Account Managers with renewal and mid-year timelines, reporting, and presentations.
- Maintain client data storage and record keeping in Epic.
- Complete continuing education requirements to renew health and life insurance licenses.
- Participate in various community events and activities.
- Complete special projects and other duties as assigned.
- Associates degree in a related business field, or equivalent experience.
- Health and life insurance license required or willingness to obtain.
- Three years of insurance experience preferred.
- Strong knowledge of computer software applications, including Excel and PowerPoint.
- Strong interpersonal, verbal, and written communication skills.
- Goal-oriented personality, with a high degree of professionalism.
- Excellent organizational and customer service skills.
- Analytical, problem-solving, and critical thinking skills.
- Ability to be proactive and forward-thinking, with flexibility and time management skills.
- Confidentiality and adherence to HIPAA security guidelines.
- Knowledge and understanding of the agency's products, services, policies, and procedures.
- Overall knowledge of the insurance industry, including a good understanding of insurance industry regulations, knowledge of carriers' products, and available coverage.
This job operates in a professional office environment. Work is normally performed in a typical interior work environment that does not subject the employee to any hazardous or unpleasant elements.
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.
-
Customer Service Representative
6 days ago
El Paso, Texas, United States Spark Theory Innovations Full timeUnlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're seeking a talented Entry-Level Customer Service Representative to join our team at Spark Theory Innovations.About the RoleAs a Customer Service Representative, you'll play a...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States UniFirst Full timeCustomer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...
-
Customer Service Representative
3 days ago
El Paso, Texas, United States UniFirst Full timeCustomer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...
-
Customer Service Representative
3 days ago
El Paso, Texas, United States Burnett Specialists Staffing & Recruiting Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Burnett Specialists Staffing & Recruiting. As a Customer Service Representative, you will be responsible for taking orders and referrals from hospitals and physicians' offices, handling multiple phone lines, and providing exceptional...
-
Customer Service Representative
4 days ago
El Paso, Texas, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan technology to...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States UniFirst Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesHandle customer...
-
Customer Service Representative
3 days ago
El Paso, Texas, United States Sedgwick Full timeCustomer Service and Claims RepresentativeSedgwick is seeking a highly motivated and detail-oriented Customer Service and Claims Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving claims in a timely and efficient manner.Key Responsibilities:Assign new...
-
Customer Service Representative
3 days ago
El Paso, Texas, United States careermount Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to...
-
Customer Service Representative
5 days ago
El Paso, Texas, United States Alamo Auto Supply Full timeCustomer Service RepresentativeAlamo Auto Supply is seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, processing transactions efficiently, and safeguarding company assets.Key Responsibilities:Provide outstanding customer...
-
Customer Service Representative
2 days ago
El Paso, Texas, United States Achieve Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Achieve. As a key member of our team, you will play a vital role in providing exceptional customer experiences and helping our members achieve their financial goals.Job Summary:The Customer Service...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Sedgwick Full timeAbout UsSedgwick is a leading provider of claims management and benefits services. We are committed to delivering exceptional service to our clients and their customers.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for expediting...
-
Customer Service Representative
2 days ago
El Paso, Texas, United States Achieve Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our Member Services team at Achieve. As a key member of our team, you will play a vital role in providing exceptional customer experiences and helping our members achieve their financial goals.Job SummaryThe Customer Service...
-
Customer Service Representative
2 days ago
El Paso, Texas, United States Paramount Staffing LLC Full timeJob Title: Call Center RepresentativeWe are seeking a highly skilled Call Center Representative to join our team at Paramount Staffing LLC. As a Call Center Representative, you will be responsible for managing pharmaceutical medical claims, following up on pending requests for authorizations, referrals, and scheduling, and working with customers to answer...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Ada Business Solutions Full timeWe are seeking a dedicated and enthusiastic Customer Service Sales Representative to join our team at Ada Business Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Communicate and understand customer issues and concernsProvide information on new...
-
Customer Service Representative
2 weeks ago
El Paso, Texas, United States Bay State Cruise Company Full time**Job Summary**Bay State Computers, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.**Key Responsibilities:**• Respond to customer inquiries and...
-
Customer Service Representative
5 days ago
El Paso, Texas, United States Teleperformance USA Full timeAbout Teleperformance USAWe are a global digital business services company that delivers innovative solutions to help our clients streamline their business in meaningful and sustainable ways.Our team is passionate about making a positive impact on our communities, clients, and the environment.Job SummaryWe are seeking a Customer Service Representative to...
-
Customer Service Representative
1 week ago
El Paso, Texas, United States Avis Budget Group Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Avis Budget Group, you will be responsible for providing exceptional customer service to our clients. Your duties will include assisting customers in different parts of the rental or return process on our airport lots, checking cars,...
-
Customer Service Representative
3 days ago
El Paso, Texas, United States Old Dominion Freight Full time**Customer Service Representative Wanted**Old Dominion Freight Line is seeking a skilled Customer Service Representative to join our team. As a key member of our service center, you will provide exceptional customer service and support to our customers and internal teams.**Responsibilities:**• Answer customer inquiries and respond to emails in a timely and...
-
Customer Service Representative
6 days ago
El Paso, Texas, United States gpac Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly motivated and driven Customer Service Representative to join our team at GPAC. As a key member of our sales team, you will be responsible for interacting with clients to provide and process information in response to inquiries, requests about products and services, and...
-
Customer Service Representative
3 weeks ago
El Paso, Texas, United States ASM Global Full timeJob Summary: We are seeking a highly skilled Guest Services Representative to join our team at ASM Global. As a Guest Services Representative, you will be responsible for creating a positive and welcoming environment for our guests.Key Responsibilities:Welcoming guests and setting the tone for a positive experienceProviding exceptional customer service and...
