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Front Desk Night Auditor

1 month ago

Altoona, Pennsylvania, United States Altoona Grand Hotel LP Full time
Job Overview

The Front Desk Night Auditor is a part-time, overnight position responsible for ensuring a seamless guest experience at the Altoona Grand Hotel LP. This role requires a high level of attention to detail and excellent communication skills.

Key Responsibilities:
  • Engage with guests by checking in and checking out, providing a warm and welcoming atmosphere.
  • Close out the previous day's activities in a timely manner, ensuring all departments are up-to-date.
  • Respond to guest inquiries and resolve issues in a courteous and professional manner.
  • Collaborate with other departments to ensure a smooth operation.
  • Take ownership of guest complaints and escalate to management as needed.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.
  • Ability to work a flexible schedule, including nights and weekends.