Retail Merchandise Coordinator

4 weeks ago

Altoona, Pennsylvania, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and motivated Retail Merchandise Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding company values.
  • Take an active role in training and mentoring Associates on front-end principles, ensuring they are equipped to provide outstanding customer service.
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs, ensuring a seamless shopping experience for our customers.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates, ensuring a smooth and efficient store operation.
  • Address customer concerns and issues promptly, ensuring a positive customer experience and maintaining a high level of customer satisfaction.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed and maintaining a high level of productivity.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates and ensuring a clear understanding of expectations.
  • Provide and accept recognition and constructive feedback, fostering a culture of open communication and continuous improvement.
  • Partner with Management on Associate training needs to increase effectiveness and drive business results.
  • Ensure adherence to all labor laws, policies, and procedures, maintaining a safe and compliant work environment.
  • Promote credit and loyalty programs, driving sales and revenue growth.
  • Support and participate in store shrink reduction goals and programs, maintaining a high level of inventory accuracy and reducing losses.
  • Promote safety awareness and maintain a safe environment, ensuring the well-being of Associates and customers.
Requirements
  • Available to work flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and ability to apply them effectively.
  • Capable of multi-tasking and prioritizing tasks to meet business needs.
  • Strong communication and organizational skills, with attention to detail and ability to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors to achieve business objectives.
  • Able to train others and provide guidance and support to Associates.
  • 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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