Sales and Customer Service Representative
3 weeks ago
We are seeking a highly skilled and energetic individual to join our front desk team as a Sales and Customer Service Representative. In this role, you will be responsible for growing our student base by converting prospects into registrations, ensuring smooth operations at the front desk, and contributing to social media efforts.
Responsibilities:- Prospect Conversion and Sales:
- Meet monthly enrollment goals by utilizing sales scripts to convert leads who've already heard about our school
- Make follow-up calls and engage with prospects via phone and email
- Present our music lessons and services, focusing on students' and families' needs
- Conduct facility tours and develop rapport with clients, emphasizing the value of music education
- Customer Service and Administrative Support:
- Ensure smooth day-to-day front desk operations, greet and check in clients
- Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals
- Schedule students, process billing, and handle administrative tasks utilizing Opus1io CRM software
- Contribute to social media efforts by occasionally creating engaging content for platforms
- Keep the school organized, clean, and welcoming
- Process paperwork and administration for client accounts utilizing Opus1io CRM software
- Help coordinate school concerts, open houses, and other special events to ensure seamless operations
- Run errands and stock supplies
We offer a competitive salary of $23/hour + bonuses based on sales goals, along with a comprehensive benefits package including PTO, health benefits, training, and advancement opportunities.
Requirements:- Sales-driven and confident on the phone: You sound great on the phone, enjoy working with sales scripts and are confident in making calls to secure registrations
- Creative and tech-savvy: You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS
- Goal-oriented: You thrive on achieving sales targets and are motivated to excel
- Outgoing and engaging: You love working with people, building relationships, and providing excellent customer service
- Organized and detail-oriented in a fast-paced environment: You're great at multitasking, keeping things running smoothly, keep up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast-paced environment
- Dependable and self-motivated: You are punctual and reliable, take initiative, follow through, able to work independently, and bring energy to everything you do
- Events experience: You can handle logistics and assist with the coordination of concerts and special events
- Submit your resume
- Call 949-385-1303 to complete the phone pre-screening
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