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Customer Service Representative: Healthcare Scheduling Specialist
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Highland Rivers Behavioral Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and their families.
Key Responsibilities- Telephone Support: Respond to incoming calls in a timely and professional manner, providing accurate and empathetic support to patients and their families.
- Scheduling and Coordination: Utilize computer software to schedule appointments and coordinate patient care, ensuring seamless communication between healthcare providers and patients.
- Information Provision: Provide patients and their families with accurate and up-to-date information about Highland Rivers Behavioral Health programs and services.
- Problem-Solving: Demonstrate effective problem-solving skills to resolve patient concerns and issues in a timely and professional manner.
- Team Collaboration: Work collaboratively with healthcare providers and other team members to ensure excellent patient care and satisfaction.
- Education: High school diploma or equivalent required.
- Experience: Medical office and scheduling experience preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software.
- Certifications: Must be able to pass background investigations and drug screen.
