Front Desk Representative Assistant

4 days ago


Milpitas, California, United States P3 Physical Therapy Inc Full time

Are you passionate about delivering exceptional customer experiences?

P3 Physical Therapy Inc is seeking a highly skilled Front Desk Representative to join our team.

Job Summary

The successful candidate will be responsible for providing outstanding front desk and waiting room experience, meeting and greeting patients, answering phones, converting inquiries into paying clients, and ensuring all patients are looked after and made to feel welcomed.

Main Responsibilities:

  • Customer Service Expertise: Provide thoughtful reminders, create a welcoming atmosphere, and form genuine relationships with patients.
  • No Shows Prevention And Client Retention: Ensure clients successfully complete their entire course of treatment by beginning patient conversations, fostering trust, handling price objections, and communicating satisfaction.
  • Front Desk Management And Patient Care Coordination: Organize schedules, develop procedures library, tag and record client statuses, and ensure timely invoicing.

Requirements

We are looking for a detail-oriented and fast-learner who can quickly understand new information, manage important details, and prevent drop-offs. Additionally, the ideal candidate will possess empathetic skills, be able to connect with others effectively, and prioritize multiple tasks and projects with ease. A proactive and reliable individual who can act without being told, bring new ideas, and uphold verbal and written agreements will excel in this role.

What We Offer

  • Ongoing training and support in customer service, front desk administration, and communication.
  • Access to world-class coaching tools in business and personal development.
  • A supportive team and friendly customers.
  • An opportunity to develop and grow in a value-driven culture.

Compensation and Benefits

  • $65,000 - $75,000 per year based on experience.
  • Paid time off and paid holidays.
  • A year subscription to a mindfulness app.
  • Use of P3 office to exercise or work out.
  • A group retirement plan.


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