Field Service Engineer
4 days ago
Bodorlaser, Inc. is seeking a highly skilled Field Service Engineer to join our technical service team in the United States. As a Field Service Engineer, you will be responsible for providing technical support and after-sales service to our customers in the field.
Key Responsibilities- Provide direct support to customers through phone, email, chat, and on-site visits
- Assist personnel and customers with troubleshooting of laser machines' mechanical and electrical problems
- Track technical issues and incoming requests from customers
- Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of lasers
- Perform mechanical repair on laser machines at customer's location
- Develop and maintain a parts list and ensure parts are in stock
- Identify safety issues on machines
- Provide customer trainings
- Write and compose service reports and expense reports
- Perform failure mode analyses and make upgrade recommendations
- Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent
- 2+ years' experience on automated CNC machines
- Recent experience of installing, repairing and diagnosing problems of automated CNC machines
- Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
- Able to read and interpret electrical and mechanical drawings and test equipment
- Excellent verbal and written communication skills
- Demonstrated technical writing skills
- Proficiency in Microsoft Word, Excel, and remote communications
- Bachelor's Degree in mechatronic, automation engineering, or electrical engineering from an accredited university
- 3+ years' related experience on automated CNC machines or fiber laser machines
- Mandarin Chinese reading and speaking ability is a plus
- Competitive compensation package
- Company paid medical insurance
- Dental and vision insurance at low cost
- Company paid basic life, short- & long-term disability insurance
- 401(k) with employer match
- (20) days of paid time off, and (11) paid holidays per year
- FSA account
- Birthday gifts
- Holiday bonus
- Employee assistance program
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