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Customer Service Liaison

2 months ago

Baltimore, Maryland, United States InGenesis Full time

**Job Summary**

InGenesis is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our client's support team, you will play a critical role in ensuring the accuracy of information collected and communicating coordination of care information with team members, patients/caregivers, referral sources, and home health agencies.

**Key Responsibilities:**

  • Supports several local intake teams on new patient referrals, ensuring the accuracy of information collected.
  • Communicates coordination of care information with team members, patients/caregivers, referral sources, and home health agencies.
  • Maintains organized file systems for document tracking and patient management/follow-up.
  • Ensures compliance with applicable State and/or Federal laws, accrediting requirements, and company policies.
  • Maintains confidentiality of patient information.
  • Works independently on other projects as assigned.
  • Completes company-mandated and position-specific training assignments timely and according to policy.
  • Performs other duties as assigned.

**Requirements:**

  • High school graduate or GED required.
  • 0 to 1 year of related experience.
  • Previous call center experience preferred.
  • Proficiency with Microsoft Office Suite and keyboarding skills.
  • Knowledge of computerized information systems.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

**About InGenesis:**

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. We are dedicated to placing people in positions that preserve life, improve lives, and inspire others. This happens through the efforts of skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. We count almost half of the Fortune 500 among our nearly 300 clients, including those in the healthcare, life sciences, higher education, and pharma industries.

**EEOC Statement:**

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at [website URL].