Customer Engagement Specialist
3 weeks ago
This role represents the front door of Renown Health, ensuring timely healthcare delivery with an exceptional customer experience. As a liaison between the organization, customers, and community members, you will process requests, complaints, and concerns, providing education on utilizing resources and services. Your goal is to achieve "first call resolution" and provide an excellent experience in a professional, expedient, and proficient manner.
Key Responsibilities- Work in a fast-paced environment using various communication modes, including face-to-face, video conferencing, telephone, chat, messaging, and email.
- Master systems and technology associated with the role and be comfortable working efficiently while multitasking.
- Provide excellent interpersonal skills to understand customer inquiries or complaints and manage through potential difficult conversations.
- Act as the voice of the customer, advocating on their behalf to ensure they receive best-in-class service by proactively identifying and escalating priority issues, de-escalating when appropriate, and going above and beyond to meet customer needs.
- Learn quickly to acquire service and product knowledge to answer customers' questions accurately.
- Document interactions in systems of record using correct grammar and complete sentences.
- Must have working-level knowledge of the English language, including reading, writing, and speaking English.
- Strong customer service skills and 1-2 years of experience in a position involving customer service, healthcare, or health insurance.
- Ability to speak Spanish desired.
- Proficiency with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word.
- Ability to type an average of 40 WPM.
-
Customer Engagement Specialist #0364
1 month ago
Reno, Nevada, United States Massage Envy Las Vegas Full timeJoin Our Team as a Customer Engagement Specialist at Massage Envy Las VegasAre you enthusiastic about assisting others and possess strong sales abilities?Become a vital part of our community at Massage Envy Las Vegas as a Customer Engagement Specialist, where we are committed to improving the well-being of our clients. In this role, you will:Advocate for the...
-
Customer Engagement Supervisor
5 days ago
Reno, Nevada, United States Renown Health Full timeJob Title: Supervisor of Customer EngagementThis role oversees various areas within the Customer Engagement Center for Renown Health and Hometown Health. The Supervisor of Customer Engagement is a customer-focused leader with a passion for patients and team members. They will motivate team members to drive performance metrics, exceptional customer service,...
-
Customer Engagement Representative Lead
3 weeks ago
Reno, Nevada, United States Renown Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Engagement Representative Lead to join our team at Renown Health. As a key member of our Engagement Center, you will provide exceptional customer service, support, and advocacy to our patients and customers.Key ResponsibilitiesProvide front-line support to our teams, serving as a mentor...
-
Customer Engagement Representative Lead
5 days ago
Reno, Nevada, United States Renown Health Full timeJob SummaryThe Customer Engagement Representative Lead is a key role in the Engagement Center, responsible for providing exceptional customer service and support to patients and team members. This position requires strong interpersonal skills, the ability to work in a fast-paced environment, and a passion for delivering best-in-class service.Key...
-
Customer Engagement Supervisor
2 weeks ago
Reno, Nevada, United States Renown Health Full timeJob Title: Customer Engagement SupervisorThis role oversees various areas within the Customer Engagement Center for Renown Health and Hometown Health. The Supervisor of Customer Engagement is a customer-focused leader with a passion for patients and team members. They will motivate team members to drive performance metrics, exceptional customer service, and...
-
Customer Engagement Supervisor
3 weeks ago
Reno, Nevada, United States Renown Health Full timeJob Title: Customer Engagement SupervisorAt Renown Health, we are seeking a highly skilled and experienced Customer Engagement Supervisor to join our team. As a key member of our Customer Engagement Center, you will be responsible for overseeing the daily operations and functions of various service areas within the department.Key Responsibilities:Leadership...
-
Customer Engagement Specialist
1 month ago
Reno, Nevada, United States Crunch Fitness Full timeBenefits:Employee discountsFlexible scheduling optionsComplimentary uniformsCareer advancement opportunitiesTraining and development programsReports to:ManagerRequirements:Fluency in EnglishStrong reading and writing abilitiesProficient computer skillsSpecial Skills:Exceptional customer service abilitiesResponsibilities:Promote membership salesWelcome all...
-
Supervisor of Customer Engagement
4 weeks ago
Reno, Nevada, United States FirstMid-Level Officials and Managers Full timeJob SummaryThe Supervisor of Customer Engagement is a key role within our organization, responsible for overseeing the daily operations and functions of various service areas within the Customer Engagement Center. This includes supervising team members, driving performance metrics, and ensuring exceptional customer service.Key ResponsibilitiesSupervise and...
-
Customer Engagement Representative
4 weeks ago
Reno, Nevada, United States Renown Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Engagement Representative to join our team at Renown Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring that their healthcare needs are met in a timely and efficient manner.Key...
-
Customer Engagement Representative Lead
3 weeks ago
Reno, Nevada, United States Renown Regional Medical Center Full timeJob SummaryWe are seeking a highly skilled Customer Engagement Representative Lead to join our team at Renown Regional Medical Center. As a key member of our Engagement Center, you will provide exceptional customer service, support team members, and drive process improvement initiatives.Key ResponsibilitiesProvide front-line support to customers and team...
-
Customer Success Specialist
3 weeks ago
Reno, Nevada, United States Azibo, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Azibo, Inc. As a key member of our Customer Success team, you will be responsible for ensuring our customers have a seamless and successful experience with our platform.Key ResponsibilitiesProactively engage with new customers to ensure a smooth onboarding...
-
Community Engagement Specialist
1 week ago
Reno, Nevada, United States Nevada Mining Association Full timeJob Title: Community Engagement ManagerJob Summary:The Community Engagement Manager plays a vital role in promoting and managing community engagement activities across Nevada. This position supports the communications and government relations within the Nevada Mining Association to ensure alignment and progress with the strategic plan and goals of the...
-
Client Engagement Coordinator
1 month ago
Reno, Nevada, United States Geriatric Specialty Care Full timeJob OverviewWelcome to Geriatric Specialty CareAbout UsAt Geriatric Specialty Care, we are committed to enhancing the quality of life for seniors by delivering exceptional in-home healthcare services throughout Northern Nevada. Our dedicated team, comprising nurses, physicians, and care providers, ensures that seniors receive personalized care in the comfort...
-
Client Engagement Coordinator
1 month ago
Reno, Nevada, United States Geriatric Specialty Care Full timePosition OverviewWelcome to Geriatric Specialty CareAbout UsAt Geriatric Specialty Care, we are dedicated to enhancing the quality of life for seniors by providing exceptional in-home healthcare services throughout Northern Nevada. Our multidisciplinary team, which includes nurses, physicians, and care providers, ensures that our patients receive...
-
Community Engagement Coordinator
1 month ago
Reno, Nevada, United States Lyon Living Full timeLyon Living is excited to present the following advantages: 401K MatchingEmployee Housing DiscountsEducation ReimbursementsEmployee Referral BonusesCompensation: $22.00 per hour At Lyon Living, we foster a culture that encourages innovative thinking, empowerment, and teamwork. We are currently seeking a part-time Community Engagement Coordinator for our...
-
Community Engagement Coordinator
4 weeks ago
Reno, Nevada, United States Lyon Living Full timeLyon Living is excited to present the following advantages: 401K MatchingEmployee Housing DiscountsEducation ReimbursementsEmployee Referral BonusesCompensation: $22.00 per hour At Lyon Living, we foster a culture that encourages creativity, empowerment, and teamwork. We are currently seeking to hire a part-time Community Engagement Coordinator for our...
-
Customer Support Specialist
3 weeks ago
Reno, Nevada, United States Smart Warehousing Full time**Job Summary**Smart Warehousing is seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist/Account Manager. As a key member of our warehouse operations team, you will be responsible for providing exceptional customer service and operational support to our clients.**Key Responsibilities:**Serve as the...
-
Customer Service Reservation Specialist
1 month ago
Reno, Nevada, United States Grand Sierra Resort & Casino Full timePosition OverviewThe Grand Sierra Resort & Casino is seeking dedicated reservation specialists to assist guests in planning their perfect getaway. As a key member of our customer service team, you will play a vital role in enhancing the guest experience.Key ResponsibilitiesHandle incoming inquiries regarding reservations and accommodations.Provide...
-
Renewal Sales Specialist
6 days ago
Reno, Nevada, United States IncAuthority Full timeJob DescriptionRenewal Sales SpecialistInc Authority is seeking a highly motivated and results-driven Renewal Sales Specialist to join our team. As a Renewal Sales Specialist, you will be responsible for engaging with existing customers to understand their needs and provide them with tailored solutions to meet their business goals.We are looking for a sales...
-
Customer Service Reservation Specialist
1 month ago
Reno, Nevada, United States Grand Sierra Resort & Casino Full timePosition OverviewThe Grand Sierra Resort & Casino is seeking dedicated individuals to join our team as Reservation Specialists. In this role, you will assist guests in securing their accommodations at our premier resort.Key ResponsibilitiesHandle incoming inquiries from potential guests regarding reservations.Provide exceptional customer service by guiding...