Senior Enterprise System Administrator

3 weeks ago

Alexandria, Virginia, United States Leidos Full time

At Leidos, we are seeking a highly skilled Senior Enterprise System Administrator to join our team as a Cloud Profiling Expert. This role will involve providing expert-level support for our user profile management system, ensuring seamless roaming user profiles across multiple geographic locations and networks.

Job Description

As a Cloud Profiling Expert, you will be responsible for deploying, operating, and maintaining our user profile management system to guarantee that roaming user profiles are available every time a user logs onto a network. This involves working in a team environment to ensure mission needs are met and the functionality of our capabilities is maintained.

Key Responsibilities:
  • Provide expert-level support for the user profile management system, including deployment, operation, and maintenance.
  • Ensure seamless roaming user profiles across multiple geographic locations and networks.
  • Collaborate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Develop solutions to complex technical issues and provide follow-up reports for root cause analysis, engineering technical assessment, and process improvement initiatives.
  • Mentor junior teammates and may supervise others.

Our ideal candidate will have extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management, as well as knowledge of IC IT standards and best practices. Additionally, they will have experience with scripting/automation using PowerShell or other scripting languages, log reviews, incident analysis, and identification of issue trends.

Requirements:
  • Experience with interacting with customers to handle complex service inquiries and problems.
  • Experience working as a Tier 2 system administrator, with knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
  • Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
  • Knowledge of IC IT standards and best practices.
  • Experience deploying, operating, and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise.
  • Experience with scripting/automation using PowerShell or other scripting languages.
  • Experience with log reviews, incident analysis, and identification of issue trends.
What We Offer:
  • A competitive salary range of $68,000 - $124,550 per year, based on experience and qualifications.
  • Opportunities for career development and advancement, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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