PenFed Credit Union Member Services Representative

4 weeks ago


MagstattleBas, Grand Est, United States PENFED Credit Union Full time
Customer Service Opportunity:

PENFED Credit Union is a dynamic and growing organization seeking a highly motivated and customer-focused Credit Union Member Service Representative to join our team in Omaha, Nebraska.

The successful candidate will be responsible for providing exceptional member service by answering incoming calls, responding to emails, and resolving member inquiries in a timely and professional manner.

Key Responsibilities:

  • Answering inbound calls from members and responding to their inquiries in a timely and professional manner.
  • Processing member transactions accurately and efficiently, while maintaining the highest level of security and confidentiality.
  • Upselling and cross-selling products and services to members, increasing revenue growth and promoting business growth.
  • Resolving member complaints and issues in a fair, consistent, and respectful manner.
  • Maintaining accurate records of member interactions, transactions, and correspondence.

Benefits:

  • Paid time off and holidays.
  • 401(k) matching program.
  • On-site fitness facilities at our larger locations.
  • Comprehensive health insurance options.
  • Discounts on banking products and services.

Estimated Salary: $20-$22 per hour, depending on education and relevant work experience.



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