Customer Service Representative
5 days ago
Estimated Salary: $18.50 per hour
This Part Time Financial Associate role at TruStone Financial Credit Union involves welcoming members into the branch and providing exceptional, helpful service that promotes a positive financial well-being.
Key Responsibilities:
- Provide friendly, helpful service to members.
- Meet established credit union and branch goals for internal and external sales to existing and potential members.
- Build rapport with members to cross-sell financial products and services that deepen relationships and foster branch growth while adhering to credit union policy and procedures.
- Accurately and efficiently process routine financial inquiries, transactions, and service requests.
- Secure credit union assets, balance transactions, and complete necessary reports.
Requirements:
- Availability to work 25-28 hours per week Monday through Friday between the hours of 11:45am - 6:15pm and Saturdays 8:45am - 1:15pm at our Highland (Saint Paul) Branch;
- High school diploma or equivalent (or in active pursuit of with a specified end date);
- One year of experience interacting with the public or serving customers;
- One year of cash handling experience, preferred;Previous sales experience or strong interest in sales, preferred;Strong interpersonal skills, a positive attitude, and a desire to help people;Effective communication skills (verbal and non-verbal), interpersonal skills, and active listening skills;Good decision-making skills and judgement;Ability to perform calculations and proficiency in basic math skills;Ability to organize and prioritize work and maintain accurate records;Ability to communicate with a diverse membership and employee population;A professional and friendly appearance and demeanor;Compliance with the Bank Secrecy Act and all its provisions;Ability to pass a pre-employment drug test and various background checks;Regular and reliable attendance at the workplace;
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