Omaha Call Center Representative

2 weeks ago


MagstattleBas, Grand Est, United States PENFED Credit Union Full time
About the Role

As a Customer Service Representative at PenFed Credit Union, you will play a critical role in delivering exceptional customer experiences to our members. This is a dynamic and fast-paced environment where no two days are the same, and you will have the opportunity to grow and develop your skills in a supportive and collaborative team.

Your primary responsibility will be to provide top-notch customer service to our members via phone, email, and chat. You will also be expected to stay up-to-date on our products and services, as well as any changes or updates to our systems and processes.

Key Responsibilities
  • Deliver outstanding customer service to members across multiple channels.
  • Respond to member inquiries and issues in a timely and professional manner.
  • Document all interactions with members and update their records accordingly.
  • Collaborate with other teams to ensure seamless communication and problem resolution.

What We Offer

  • A competitive salary range of $19-$22 per hour, depending on education and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and opportunities for career growth and development.

Why Join Us?

At PenFed Credit Union, we value our employees and strive to create a positive and inclusive work environment. We offer opportunities for growth and development, competitive compensation and benefits, and a chance to make a real difference in the lives of our members.



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