Member Experience Representative

3 weeks ago


Lakeside, United States Planet Fitness Full time
About the Role

The Member Services Representative will play a key role in enhancing the overall member experience at Planet Fitness. As a representative of our brand, you will be responsible for delivering exceptional customer service, ensuring that our members feel valued and supported.

Duties and Responsibilities:
  • Manage all front desk activities, including check-ins, phone calls, and tours
  • Assist with member account updates and resolve any issues that may arise
  • Communicate effectively with members, prospective members, and colleagues to provide a seamless experience
Requirements and Qualifications:
  • Previous customer service experience an asset
  • Proficiency in basic computer software
  • Passion for fitness and wellness
  • Excellent communication and interpersonal skills
Compensation and Benefits:
  • Competitive hourly rate: $14.00 per hour
  • A comprehensive benefits package, including complimentary Black Card Membership and access to onsite fitness classes


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