Fitness Club Representative

3 weeks ago


Lakeside, United States Planet Fitness Full time
Job Summary: The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high-energy individual who can interact positively with members and co-workers while exceeding the member's expectations.

Essential Duties and Responsibilities:
* Greet members, prospective members and guests, providing exceptional customer service* Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours* Facilitate needed updates to member's accounts* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed* Assist in maintaining the neatness and cleanliness of the club* Requirements:
* High school diploma/GED equivalent required* Must be 18 years of age or older* Basic computer proficiency* Customer service background preferred* Passion for fitness and health* Upbeat and positive attitude* Punctuality and reliability is a must* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations* Strong listener with the ability to empathize and problem solve* Demonstrate diplomacy in all interactions while using appropriate behavior and language* Bilingual preferred (English/Spanish) but not required* Compensation:
* Salary: $14.00 per hour* We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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