Retail Sales Associate

23 hours ago

Toms River, New Jersey, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at BJ's Wholesale Club. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, promoting membership programs, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service to members, addressing their needs and concerns in a timely and professional manner.
  • Promote BJ's membership programs, including the BJ's Loyalty Program, to potential and existing members.
  • Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
  • Sell BJ's membership products to potential new and existing members with high energy and determination.
  • Drive toward goal achievement, defined by business-established benchmarks and results.
  • Exhibit clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follow tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolve Member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintain all club policies and procedures.
Requirements
  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.
Work Environment

The majority of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

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