Executive Entrance Security Specialist

2 months ago

Charlotte, North Carolina, United States Hornets Full time

JOB TITLE: Executive Entrance Security Specialist

COMPANY: Hornets Sports & Entertainment

POSITION OVERVIEW

The Executive Entrance Security Specialist is responsible for welcoming and guiding members, guests, and executive personnel as they arrive at the Spectrum Center. This role demands a commitment to delivering outstanding customer service and support to all executive personnel and visitors entering the Executive Entrance. The Specialist will also engage in various administrative responsibilities and security functions as required. During periods of renovation at the Spectrum Center, the Executive Entrance Specialist will collaborate with the Building Security team in a rotational capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct thorough screenings of all employees, guests, visitors, and clients, ensuring that visitors pass through a metal detector.
  • Ensure guests register on the Lobby Guard visitor management system; if the system is unavailable, guests will sign a paper log; notify the relevant staff member upon guest arrival.
  • Utilize facial recognition technology and X-ray screening equipment.
  • Employ the Punch Alert feature as necessary.
  • Maintain the integrity of the facility and the events held within.
  • Implement and adhere to policies and procedures throughout the facility on a daily basis.
  • Assist in enforcing NBA security protocols.
  • Support the orderly evacuation of the building when required: in case of an alarm, facilitate employee exits via stairs; once the building is cleared, communicate with the Security Manager via walkie-talkie until the facility is declared safe for re-entry.
  • Coordinate with the Security Console to secure and unsecure the Executive Entrance doors at the start and end of each shift.
  • Receive deliveries - Sign for packages intended for Arena/team personnel and use the Staff Directory/email to notify staff.
  • Hold packages for collection - Require individuals picking up packages to present valid photo identification and sign the delivery log before releasing the package.
  • Ensure Two-way Radio is charged and tuned to the Hornets Security channel for communication with fellow security personnel as needed.
  • Monitor arena traffic - Intervene with unidentified guests roaming the facility without proper identification or escort and escort them from the premises; contact appropriate parties if necessary to verify guest legitimacy.
  • Wear the uniform provided by the security department at all times.
  • Perform additional duties as assigned by management.

REQUIRED SKILLS AND ABILITIES

  • High School Diploma.
  • Two years of security experience preferred.
  • Flexibility and adaptability to various situations.
  • Ability to pass a background check.

ABILITIES

Customer Service

  • Act as an ambassador for the Spectrum Center.
  • Prioritize guest needs above all.
  • Exhibit initiative in all tasks.
  • Maintain a balance of firmness and fairness.

Adaptability

  • Adjust to changes in the work environment.
  • Work effectively in inclement weather conditions (within reason).
  • Physically capable of standing for extended periods.
  • Willingness to work a flexible schedule, including nights, weekends, holidays, and special events as required.
  • Ability to manage multiple tasks simultaneously.

Communication Skills

  • Ask pertinent questions to gather necessary information.
  • Communicate clearly, listen attentively, and seek clarification when needed.
  • Effectively convey changes in procedures.
  • Demonstrate accuracy and thoroughness in all communications.

Professionalism

  • Maintain a neat and professional appearance at all times.
  • Follow instructions and respond positively to management direction.
  • Treat all individuals with respect.

Safety and Security

  • Adhere to safety and security protocols.
  • Report any potentially unsafe conditions.
  • Be security-conscious and actively enforce security policies for the building.

Work Ethic

  • Demonstrate prompt adherence to job responsibilities.
  • Exhibit punctuality in all aspects of the role.

Additional Information

Hornets Sports & Entertainment is dedicated to fostering diversity and equal opportunity. We uphold a non-discriminatory policy based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requests for medical or religious accommodations to fulfill job responsibilities will be considered.

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