Event Security Specialist

3 days ago


Charlotte, North Carolina, United States Hornets Full time

Job Title: Event Security Specialist

Job Summary: We are seeking a highly motivated and detail-oriented Event Security Specialist to join our Hornets Event Staff team. As an Event Security Specialist, you will be responsible for ensuring the safety and security of our guests, staff, and facilities at Hornets Sports & Entertainment events.

Responsibilities:

  • Greet and Direct Guests: Greet and direct all guests to their assigned seating/location in a friendly and professional manner.
  • Credential and Ticket Identification: Effectively read and identify credentials and tickets, ensuring proper access to the appropriate area.
  • Access Route Maintenance: Maintain open and smooth access routes in the concourses and throughout the seating area.
  • Issue Resolution: Identify and resolve issues in a timely manner to ensure a positive guest experience.
  • Service and Assistance: Respond to guests' requests for service and assistance in a courteous and professional manner.
  • Area Monitoring: Monitor your assigned area to ensure the safety and security of our guests and staff.
  • Integrity Enforcement: Enforce and uphold the integrity of the facility and the event.
  • Search Procedures: Perform routine search procedures and entrances and exits to ensure that no prohibited items enter or leave the Spectrum Center.
  • Offensive Behavior: Proactively identify and address offensive behavior to maintain a positive and respectful environment.
  • Pre-Event Meetings: Attend and participate in pre-event meetings to ensure a thorough understanding of the event details and security protocols.
  • Complaint Resolution: Receive and act on complaints from guests, clients, and employees according to established policies and procedures.
  • Policies and Procedures: Enforce policies and procedures throughout the facility on a 24/7 basis.
  • Evacuation Assistance: Aid in the direction of orderly evacuation of the building in the event of an emergency.
  • Access Control: Monitor and maintain access control to ensure the security of our guests and staff.

Requirements:

  • Education: High school diploma or equivalent.
  • Availability: Must be able to work a minimum of 85% of Hornets games and 75% of all other events.
  • Work Schedule: Available to work evenings, weekends, and holidays.
  • Physical Abilities: Ability to maneuver throughout the building, stand, and walk for extended periods, bend, lift at least 50 pounds, and push 70 pounds.
  • Background Check: Must be able to pass a background check.
  • Technology Skills: Proficient with the internet, email, and Microsoft Excel and Word.
  • Adaptability: Ability to handle multiple tasks simultaneously and adapt to different situations.

Benefits and Compensation:

Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.

Benefits: We offer a competitive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Work Environment: We are an equal opportunity employer and value diversity at our company. We are committed to creating a safe and inclusive work environment for all employees.



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