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Learning Management System Administrator

1 month ago

Kansas City, Kansas, United States Dairy Farmers of America Full time
About the Role

The LMS Administrator is a critical member of our team, responsible for ensuring the smooth operation of our Learning Management System (LMS). This includes supporting the design, configuration, and maintenance of the LMS, as well as providing system support and analysis to our business users.

Key Responsibilities
  • Partner with leaders and other system administrators to configure, maintain, and manage the LMS to reflect business processes and events.
  • Provide user support to ensure adoption and ease of use, including high-level support and escalation.
  • Assist in training new team members and business units on the LMS.
  • Liaise between DU, IT, HRIS, and the business user community to provide system support and analysis.
  • Investigate problems, troubleshoot end-user issues, and develop detailed suggestions for resolution.
  • Document processes for future use.
  • Partner with DU coordinators, managers, or business owners to create ad hoc reports, queries, dashboards, and metrics on training data.
  • Perform regular system monitoring, verifying the integrity and availability of the system.
  • Manage data integrity issues and communicate planned system downtimes or issues.
  • Provide project leadership and support from design through implementation.
  • Work with third-party providers to keep up to date on release schedules and system specifications.
Requirements

The ideal candidate will have experience in LMS administration, system support, and analysis. Strong communication and problem-solving skills are essential for this role.