Fitness Center Representative

2 weeks ago


Bowling Green, Kentucky, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as a commitment to providing top-notch service.

Key Responsibilities
  • Greet members, prospective members, and guests with a warm and welcoming demeanor.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Maintain the neatness and cleanliness of the club, ensuring a positive and welcoming environment for members.
Qualifications and Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma or GED equivalent required.
  • Must be 16 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you

Search for a club opportunity near you and join our team of inspiring, motivated, and fun-loving go-getters who are shaping the future of our brand.



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