Healthcare Referral Specialist
2 weeks ago
We are seeking a skilled and compassionate Healthcare Referral Specialist to join our team at Los Angeles Christian Health Centers. As a key member of our healthcare team, you will play a vital role in helping clients access necessary community resources and services.
Key Responsibilities- Process referrals for subspecialty, diagnostic, and mammogram services, communicating with outside agencies and healthcare providers to ensure seamless coordination.
- Notify patients of appointment times, educate them on the significance of their appointments, and provide reminder calls to ensure they follow through with their scheduled appointments.
- Track the status of referrals and maintain accurate records, including referral logs and client encounter documentation.
- Prepare and submit monthly reports of activities as requested.
- Research and update outside referral sources on an ongoing basis.
- Communicate and share information with Patient Navigators from other LACHC service sites.
- Serve as a liaison between patients and medical staff for both internal and external services.
- Educate clients on available benefits and refer them to Eligibility Specialists to assist with obtaining such benefits.
- Assist with preparation of forms and implementation of outreach strategies for various screening events.
- Provide patient education on breast health awareness and review patient charts prior to releasing to requesting providers or departments.
- High School Diploma or GED required.
- Bachelor's degree in psychology, social work, or a related field from a four-year college or university, or 2 years of work experience, or an equivalent combination of education and experience required.
- Prior case management experience preferred.
- Prior experience working with the homeless, substance using, or chronically mentally ill individuals preferred.
- Experience with Microsoft Windows, Microsoft Access, and Microsoft Excel preferred.
- Familiarity with medical terms and operations of clinics useful.
- Proficiency in English required, Bi-lingual/Bi-literal Spanish highly preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances. The employee will have access to patient charts which contain confidential information about medical conditions and other personal matters.
The employee must display a commitment to maintaining patient confidentiality at all times.
BenefitsWe offer a competitive salary and benefits package, including medical, dental, vision, and 403B retirement plan with employer match. We are an equal opportunity employer and will consider candidates with criminal histories.
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